Linux Q&A:

Account Set-Up

What should I set my nameservers to?

Your nameserver settings are dependant on the server you are put on. Your welcome email explans more about nameservers.

How do I access Cpanel?

You can access Control Panel at http://yourdomain.com/cpanel

FTP and Frontpage

What is my FTP address?

Your FTP address is ftp.domain.com. If you are waiting for your domain to propagate, you can use your IP address instead of ftp.domain.com.

What is my FTP username/password?

Your FTP username and password are the same passwords you use to access Cpanel.

Which FTP software can I use?

You can use any FTP software. We recommend SmartFTP, which can be downloaded for free from SmartFTP.com

I have logged into my account via FTP, but there are multiple directories there. Which directory do I upload my website to?

You should upload your website to the public_html folder. Your website should then be accessible through your domain name.

How do I add more FTP accounts?

Login to Cpanel, and click the FTP Manager link. You will then be prompted to enter the details for the new FTP account.

Can I restrict a FTP account to just a subdomain?

Yes. For example: Login to CPanel. Create a new FTP account with name "dummy". Create a new subdomain with name "dummy". Now that FTP account can only have access to the subdomain.

What should I enter in Frontpage when I upload?

File > Publish Web. Location: http://www.yourdomain.com Username: Your username Password: Your password Your Frontpage designed page will automatically be uploaded to your public_html folder and any frontpage web bots you used will be active.

MySQL

What is the naming structure of my databases?

The name of your databases will have the form: username_name of database

How can I manage my databases?

Login to CPanel and click the "SQL database" icon. from this screen you can add SQL users and create databases.

What is the naming structure of my database users?

The name of your database users will have the form: username_databaseusername

Do you have phpMyAdmin installed?

Yes. Login to CPanel. Click the "SQL databases" icon. At the bottom of the screen is the link to phpMyAdmin.

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Pre-Sales

What control panel do you use?

We use Cpanel 6.x. This is control panel allows you to control all aspects of your site through your web browser.

Can I upgrade my account?

You can upgrade your account at any time for no charge. You simply pay the higher monthly fee of your upgraded account.

Scripts

What is the absolute path to sendmail?

Sendmail is located in /usr/sbin/sendmail

What is the absolute path to my cgi folder?

Your CGI folder is located at /home/username/public_html/cgi-bin/

How do I CHMOD files?

Most FTP software will allow you to change the CHMOD of your files. Please read the help file for your program for the instructions. In most cases you simply right click the file inside the program. Alternatively you can use SSH to CHMOD your files.

What is the easiest way to install a forum?

XMB forum can be installed from CPanel with one simple click. Login to CPanel. Click the "Forums/BBS" icon. For more details on XMB forum visit their homepage: http://www.xmbforum.com/

How do I send email from a PHP script?

Use the php function mail();

want some pre-written scripts, where can I find some?

We recommend the following sites for pre-written scripts: Hot Scripts, Source Forge, Fresh Meat.

What is the path to Perl?

#!/usr/bin/perl

What is my mail server for sendmail?

mail.domain.com

What CHMOD should I set cgi files to?

Scripts that are just executed should be set to 755. Scripts that are written to should be set at 644.

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SSL

Can You install my SSL certificate?

Yes. We will install it free of charge.

I don't want to purchase my own SSL certificate, what can I do?

All web-hostings accounts may use our private labelled shared SSL certificate at no extra cost.

How do I view pages on my account using the shared SSL certificate?

If your page is located at: http://www.[yourdomain].com/securepage.htm then you can access this page securely using https://secure5.dnsvelocity.com/~username/securepage.htm

When should I use a secure connection?

You should use SSL / a secure connection if you are recording user details, such as credit card information.